Frequently Asked Questions
Do I need to have an account to purchase a product?
You do not need an account to purchase a product, however, if you do, you will be able to:
1) Quick checkout
2) Easily view your order status, track your order, view order history, and more.
3) Receive updates on our new releases and special promotions.
What payment methods do you accept?
We accept VISA, Mastercard and PayPal payments.
How safe is payment and ordering?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Is there any exchange rate at checkout?
All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
How do I set my shipping address?
All information entered must be in English.It is also necessary to specify the correct address.
Can I change the delivery address after placing an order?
No, it is not possible to change the shipping address after an order has been processed or shipped.Please update your shipping address with your residential address or the desired destination for the ordered product.
How long does delivery take and how can I track my package?
Shipping prices and times are individual, based on the product and location, which you can view at the time of ordering. Once your order has shipped, you will receive your tracking number and tracking website. Please note that we are not responsible for delays caused by your country's customs department.